Dedicated Micros DVR Repairs & Upgrades Overview

Dedicated Micros is world renowned for the design and manufacture of high quality and robust recording equipment to meet the demands of security video surveillance and CCTV installations. Despite the high standards, these well-manufactured machines can have their fair share of problems, just like any electronic equipment Dedicated Micros CCTV Digital Video Records (DVRs) can suffer from a wide range of issues, from hard disks problems and software failures through to faulty hardware component failure.

Dedicated Micros CCTV DVR repairs, upgrades and servicing

InSync IT offer a wide range of services designed with your DVR in mind, including preventative maintenance and servicing, upgrading and repairing of your Dedicated Micros DVR.

Our engineers have over 10 year’s experience in the security and technology industry and are able to offer high quality and reliable services. They are knowledgeable and experts in working on and fixing Dedicated Micros DVR equipment.

We offer quick, efficient and cost effective services enabling you either as an end user or CCTV engineer to take advantage of our services. With flexible offsite or onsite services available, we are able to fit in around your working schedule, saving invaluable time and expense whilst keeping your manager or clients happy. Our engineers will diagnose and carry out any work required to original equipment manufacturers specification and get your DVR into a working and fully functional state.

So whether it is a Dedicated Micros repair, an upgrade or routine servicing of the DVR to prevent faults occurring in the first instance, you can rely on InSync IT to deliver the service and turnaround you require at an affordable and competitive price.

For full details on the type of services we can offer for your Dedicated Micros DVR, please click on the relevant sections on the menu to the right. If you require further information or have any enquiry, please don't hesitate to contact us today by phone on 0843 289 3209, via the Contact Us & Enquires link on the menu or by emailing us directly on info@insync-it.co.uk


Dedicated Micros DVR Services Features

Dedicated Micros CCTV DVR repair features and benefits

When you use our services you will receive a host of features which will benefit you or your clients in more ways than one. These features are designed to give you minimal downtime whilst work is carried out on your DVR along with enabling you to reduce any disruptions or potential breaches in security recordings and keeping these to a minimum.

We have taken on board the requirements of end users and CCTV engineers alike and created solutions that will enable these hurdles to be overcome. Whether it be because of our fast turnaround or our competitive prices or even maybe our high success rate paired with all the included features, InSync IT believe we offer such a high quality professional service that you will not need to go anywhere else.

Listed here are the wide range of features that accompany our Dedicated Micros DVR services:

  • Free No Obligation Quotes

    - We never charge for any of our quotes or estimates for equipment or work to be carried out.
  • Competitors Price Matched or Beaten

    - If you have already received a quote from a competitor, why not try us. We aim to price match or beat any genuine quote as well as giving you more benefits too.
  • No Hidden Charges

    - The price given is the price paid, there will be no hidden costs, and we will keep you informed of any charges applicable to you, before continuing with any work.
  • 96% of DVRs Repaired

    – We have a high success rate in repairing faulty or problematic Dedicated Micros DVRs.
  • No Fix No Fee

    1 - If we cannot successfully repair your DVR we will not charge you for any work carried out.
  • Multiple Discounts Available

    – If you require work on 3 or more DVRs at the same time, a discount may be available.
  • Fast Turnaround

    2 - We can turnaround DVRs within 5 days but also within 24 hours if required and same day is available upon request.
  • Onsite Repairs Available

    – We can visit customer sites to carry out work on any DVR if you are unable to remove the DVR from site.
  • Nationwide Delivery

    - We can deliver to anywhere in the UK, therefore meaning there is no restrictions to our coverage areas.
  • Direct to Site Delivery

    - If required we can deliver your DVR back to site on a specific day, saving the problems of having to wait in for deliveries.
  • Full Strip & Clean

    - All moving parts are stripped and cleaned inside and outside the DVR to ensure full and correct airflow and operation of the unit.
  • Work carried out to OEM Specification

    - All repairs and work is carried out to Dedicated Micros specifications and guidelines.
  • OEM Equipment Used

    – Any replacement parts, software or hardware required or replaced, will be of equal or higher specification to those used by Dedicated Micros.
  • Advanced Soak Testing

    - Using a video matrix, each unit is soak tested with multiple cameras at the same time, both playing back and recording to load test the DVR.
  • Features Tested

    - All major DVR functions are fully tested to make sure there are no outstanding issues or problems.
  • Packaging

    – All DVRs are returned in protective packaging to ensure the DVR arrives to site safely intact.
  • Units Re-Security Sealed

    - Opened DVRs are resealed with anti-tamper security seals to ensure integrity of the repair.
  • Full Work Reports Given

    - A full detailed report of what work has been carried out on the DVR and all parts that have been replaced or upgraded are given with each DVR worked on.
  • Covered by Warranty

    – All work is covered by a 90 day repair warranty on labour and parts, any refurbished parts will carry a 45 day parts warranty. Some hard disks will come with a 1 year parts warranty.
  • Tracked Delivery

    – We use only tracked delivery so you can see where your DVR is in the delivery network, additional insurance from the basic amount is also available.
  • Customer Support

    - After a DVR has been returned, we offer support relating to any part of the work carried out.

  • 1 Should the DVR be repairable and you choose not to repair it then we reserve the right to charge for an inspection fee .Should your DVR be un-repairable, there will be no charge for any work, there will only be a small postage charge should you wish for the DVR to be returned to you.

    2 Excluding any postal time.

For full details on the type of services we can offer for your Dedicated Micros DVR, please click on the relevant sections on the menu to the right. If you require further information or have any enquiry, please don't hesitate to contact us today by phone on 0843 289 3209, via the Contact Us & Enquires link on the menu or by emailing us directly on info@insync-it.co.uk


Dedicated Micros DVR Models Covered

Dedicated Micros CCTV DVR models covered for repair and upgrade

We cover all models, variants and sizes of Dedicated Micros DVR, from 4 to 32 channels and from 20GB to 8000GB. Below is a list of the common DVRs we can repair, service and upgrade.

From the older legacy units such as the Dedicated Micros Sprite Lite to the newer Dedicated Micros SD Excel with both Analogue and IP compatibility we cover and work on the full spectrum of Dedicated Micros CCTV digital video recorders (DVRs), most of which are listed below.

For more information on DVR models please visit the Dedicated Micros website.

If your model is not listed please contact us for more information:

  • Dedicated Micros Digital Sprite

    - All variants and sizes.
  • Dedicated Micros Digital Sprite Lite

    - All variants and sizes.
  • Dedicated Micros DS

    - All variants and sizes.
  • Dedicated Micros DSL

    - All variants and sizes.
  • Dedicated Micros D4

    - All variants and sizes.
  • Dedicated Micros D4A

    - All variants and sizes.
  • Dedicated Micros DS2

    - All variants and sizes.
  • Dedicated Micros DS2A

    - All variants and sizes.
  • Dedicated Micros DS2P

    - All variants and sizes.
  • Dedicated Micros DS2 RS Retail Solutions

    - All variants and sizes.
  • Dedicated Micros Digital Sprite 2

    - All variants and sizes.
  • Dedicated Micros DS2AC

    - All variants and sizes.
  • Dedicated Micros DS2AD

    - All variants and sizes.
  • Dedicated Micros DS2PD

    - All variants and sizes.
  • Dedicated Micros BX2

    - All variants and sizes.
  • Dedicated Micros BX2P

    - All variants and sizes.
  • Dedicated Micros BX2CA

    - All variants and sizes.
  • Dedicated Micros BX2PCA

    - All variants and sizes.
  • Dedicated Micros DV-IP

    - All variants and sizes.
  • Dedicated Micros ECO

    - All variants and sizes.
  • Dedicated Micros ECOSENSE

    - All variants and sizes.
  • Dedicated Micros SD

    - All variants and sizes.
  • Dedicated Micros SD EXCEL

    - All variants and sizes.
  • Dedicated Micros SD ADVANCED

    - All variants and sizes.
  • Dedicated Micros TRANSVU

    - All variants and sizes.
  • Dedicated Micros TRANSVU2

    - All variants and sizes.
  • Dedicated Micros CAMVU

    - All variants and sizes.
  • Dedicated Micros JBOD

    - All variants and sizes.

For full details on the range of Dedicated Micros DVRs we cover or if you have any enquiry, please don't hesitate to contact us today by phone on 0843 289 3209, via the Contact Us & Enquires link on the menu or by emailing us directly on info@insync-it.co.uk


Dedicated Micros DVR Repairs

Dedicated Micros CCTV DVR repairs

Repair work on Dedicated Micros DVRs does not have to carried out by the manufacturer itself; once the warranty has expired, users and engineers are free to choose who they want to work with or potentially fix their CCTV equipment. Sending to manufacturers can be timely and sometimes more costly. If the unit is out of warranty or maybe your CCTV company has gone out of business, there are very little options available to end users and some CCTV companies.

To send a unit to the manufacturers usually requires returning back through an authorised trade outlet or registered installer who has an account and generally from the original place of purchase. This is sometimes not an option to the vast majority of users and leaves them with very little options. This is where InSync IT can be of benefit to you or your company. If your DVR becomes faulty or requires attention, InSync IT can repair your unit to original manufacturer’s specification using specified parts.

Below is a list of some of the commons problems we can fix on Dedicated Micros DVRs:

  • Crashing & Rebooting

    – If your DVR is crashing or rebooting without any obvious reason we can investigate the issue and repair.
  • Flashing Red Light

    – If your unit is not booting or freezing with a flashing light on the front panel, this usually means there is a serious problem with the DVR. We can run diagnostics, inspect and repair your unit.
  • Units Not Recording / Playing Back

    – If the DVR isn’t recording or playing back this could mean the hard disk or a main component has failed. We can run diagnostics to find out the source of the problem and repair with any parts required.
  • Freezing & Intermittent Recordings / Playback

    – If the recording or playing back is intermittent or has missing footage this could mean the hard disk or other main component has failed. We can run diagnostics to find out the source of the problem and repair with any parts needed.
  • Error Messages

    – We can inspect and repair any error messages that appear on your DVR, using diagnostics software we can log the problem and then repair.
  • Noisy or Failed Chassis/Caddy/PSU Fans

    – It is important to replace any fans that have become noisy as this generally indicates they are about to fail or have failed and could lead to the units overheating and ultimately other costly components failing as well as possible lost recordings. We can supply and install the chassis fans with like for like equipment.
  • Noisy or Failed Caddy Fans

    – On DVRs with drive caddies such as the BX2, faulty fans can cause the hard disks to fail in that caddy. In general if one caddy fan set is failing or has failed, the others are soon to follow. Some of the caddies have 2 fans per caddy plus the chassis and PSU fan. We can make the necessary replacements for new and clean out any dust from the caddies.
  • Noisy or Failed Power Supply Fans

    – These fans are integral to the power supplies and generally means a new power supply is required if these fail, as without the fan the power supply overheats in a short space of time, and either fails or causes damage to the DVR and its components. We can save money by replacing the power supply fans before any damage is caused. As with any fans they are there for a reason and if noisy or have failed it is extremely important to replace them as soon as possible.
  • CD/DVD Writer Failures

    – We can clean or try to repair and recover existing writers. If this isn’t possible we can swap out faulty CDRW/DVDRW for refurbished or new units as per requirements.
  • Hard Disk Failures

    – One major issue with DVRs is the hard disks, these are spinning 24 hours a day 7 days a week without downtime, in certain circumstances such as hot or dusty environments or just due to age, these can fail. They will either fail instantly or slowly causing multiple issues with the DVR. We can diagnose and check hard disks sector by sector and if necessary replace the drive for a new or refurbished replacement. You also have the option to upgrade the drive size should you wish.
  • No Video Output

    – If you are not getting a video output from the DVR we can inspect and resolve these issues.
  • Codec Issues

    – Codec problems can cause many different issues on the DVR, we can run diagnostics to see if a codec is at fault and if required, repair the problem.
  • Dead or Unresponsive

    – If your DVR is dead or will not respond, we can inspect and repair this problem.
  • Power Supply Problems

    – If the DVR is having power issues or it is completely dead, then we can resolve the problem with the existing PSU or replace your power supply for a new one.
  • Password Removal & Reset

    – We can remove all passwords on the DVR whether it be the front panel, web, ftp or any other password, then default them to factory values.
  • Remote Mobile App Problems

    – If you’re having issues connecting with the official or third party mobile apps to your DVR we can investigate this issue and resolve.
  • Halted In Bootloader

    – This is a common fault that is caused by many issues, we can rectify this after running any required diagnostics.
  • Disc Problem - May be Wrong FAT Version. Suggest Using Monitor to Reformat Disk

    – We can resolve this issue with your DVR and return it to full operation.
  • IP / Network Address Reset / Change

    – If you require your IP address or network settings to be changed or you are unsure of or lost the IP address we can reset or change this to what your require.

If you require further information on our Dedicated Micros DVR repair services, pricing or require a quotation, please don't hesitate to contact us today by phone on 0843 289 3209, via the Contact Us & Enquires link on the menu or by emailing us directly on info@insync-it.co.uk


Dedicated Micros DVR Servicing

Dedicated Micros CCTV DVR servicing

The DVR is the heart of any CCTV Security System, regular maintenance and servicing of the recording equipment ensures that any existing or potential impending faults are identified and picked up before they cause failure of the DVR or critical recordings.

Most issues only become apparent when the evidence or playback footage is required from the DVR unit with many people finding out the hard way that the DVR hasn’t been recording when it matters the most. This could be a costly problem and may invalidate insurance claims. Many end users or CCTV operators see the images on the CCTV monitor and can even move cameras to different locations and assume that the system is functioning as it should when in reality, this is not always the case. DVRs usually display live images even when the recordings are not taking place.

Servicing and maintaining the DVR can prevent loss of critical recordings of that captured important security event and extends the life expectancy of the hardware. A simple common fault such as a failed fan can be costly, as when this fails the temperature of the unit increases which introduces stress on the components as they heat up, causing the power supply to overload and the hard disk to slowly fail. Catching these problems early is of high importance to ensure your DVR functions flawlessly, how it should and that it remains recording that vital CCTV footage.

If you have a DVR that you want to use as a loan unit or for resale we can refurbish these ready for the new loan or resale client. We will service the unit to the required standard and wipe any data to government standards from previous clients which will enable you to reuse the unit helping with Data Protection.

We can offer servicing and refurbishing of DVRs at different levels which will include some or all of the following:

  • Weak Components Replaced

    – If required we will repalce any known weak components ensuring any potentially impending faults are prevented.
  • Video Store Flushed

    – We can upon request, reset the video store and remove any existing footage on the DVR. Additionally we can also wipe the hard disks to government standards to help with Data Protection.
  • Factory Defaults Reset

    – We can reset all settings on the DVR to factory defaults including any unknown passwords that may be locked in and that have been forgotten, unknown or left from previous install companies.
  • Hard Disk Sector By Sector Integrity Check

    –The hard disk in a DVR plays a very important role of storing the CCTV footage, if there is problems with this then the whole CCTV system can be compromised. When doing a full service we test the existing hard disks for bad sectors by testing each individual byte on the hard disk. This is a very lengthy process but ensures the DVRs integrity. Bad sectors cause DVRs to freeze or skip recordings and this could be at a critical point of an event. These bad sectors will only get worse and spread. We can attempt to repair and recover the existing disk, but if the disk is badly damaged then we can replace the disk with a refurbished drive or a brand new one depending on the requirements.
  • Diagnostics Check

    – We can run diagnostics on any DVR to check if there are any non-obvious issues that are not apparent from normal operation. We are able to resolve and if required replace parts or upgrade any software.
  • CDRW / DVDRW Lens and Tray Clean

    – We will clean the drive tray and also the lens with special cleaning fluid to remove any dust or contamination to ensure correct CD/DVD drive operation.
  • CDRW / DVDRW Read Test

    – We run files from CDs to check the read lens of the CDRW/DVDRW and to ensure it is fully functional.
  • CDRW / DVDRW Burn Test

    - We burn test footage from the DVR to ensure the burn lens of the CDRW/DVDRW is fully functional.
  • All Passwords Defaulted

    – If required we can remove or default any passwords that have be created or changed on the DVR.
  • Codec Clean

    – We will clean each individual codec and reseat them and if necessary calibrate them.
  • Codec Integrity Check

    – After cleaning the codecs we will then run diagnostics on them to make sure they are functioning correctly.
  • Fan Clean / Replacement

    – We will clean any moving parts such as fans and if required replace them.
  • Power Supply Clean

    – The power supply contains a fan which draws air through the power supply, this can cause it to clog up and air flow is restricted causing overheating. We can clean the PSU and if necessary replace the fan.
  • Chassis Clean Inside and Out

    – We remove and clean out all the dust and contamination from inside the DVR to ensure maximum airflow and operation. We also remove all dirt and clean the exterior of the DVR before returning it back to you.
  • Soak Testing

    – All units are soak tested for at least 24 hours or longer if required. Using a video Matrix, each unit is tested with multiple cameras at the same time; playing back and recording to load test the DVR.
  • Video Inputs and Outputs Tested

    – We will test the DVRs inputs and outputs, to ensure all are functional.
  • Network Card Tested

    – We will test the network card to ensure full communications can be made on the network between a computer and the DVR.
  • Web Console Tested

    – We ensure a connection can be made to the web console on the DVR, where we will log in and obtain footage or live images from the web interface.

If you require further information on our Dedicated Micros DVR servicing services, pricing or require a quotation, please don't hesitate to contact us today by phone on 0843 289 3209, via the Contact Us & Enquires link on the menu or by emailing us directly on info@insync-it.co.uk


Dedicated Micros DVR Upgrades

Dedicated Micros CCTV DVR hard disk upgrades

As well as repairs, servicing and maintaining, we offer upgrade services to any Dedicated Micros DVRs.

Upgrading can allow for expansions of existing systems or additional features as well as enabling higher quality and longer CCTV footage recordings.

Upgrading your existing DVR can remove the need to move to expensive new hardware and saving the cost of buying a new DVR to replace the existing one.

Here is a list of some of the types of upgrade we can offer:

  • Storage & Hard Disk Size Upgrades

    – We can upgrade your DVRs hard disks to increase storage space, which ultimately allows you to record for longer and at a higher quality. If your DVR has limited space and you have to use low settings or you want to record 24/7 without the need for activations or alarms recording then you will need large amounts of storage space. Likewise if you require 30 days or more or wish to increase your frame rate PPS, image size quality or profile settings then you will need to add or upgrade your storage. We offer several upgrade options depending on the DVR model. Options to upgrade your units to 80GB, 160GB, 250GB, 320GB, 500GB, 750GB, 1000GB, 1500GB, 2000GB, 4000GB, 6000GB or 8000GB are available. In doing so, it will give you the capacity to record at higher settings for longer and all the time without being restricted to low quality recordings for short time frames.
  • Software Upgrades

    – Software upgrades enable your DVR to have the latest fixes and features that have been released since your DVR rolled out of the factory. Fixes include bugs within the menus or problems with features on the DVR and feature additions such as compatibility with new equipment, dome protocols or remote viewing applications.
  • Firmware Upgrades

    – Firmware upgrades are similar to software upgrades but these are stored on flash ROMs on the PCB, we can flash and upgrade the ROM to the latest versions again to resolve any bugs or problems with the DVR i.e. the firmware sometimes gets corrupted and required to be upgraded.
  • Bootloader Upgrades

    – The bootloader is what the DVR boots from and again upgrading this can enhance the DVRs performance and resolve out any issues with the DVR. On newer models the bootloader upgrade along with a software upgrade introduces new more user friendly menu layouts and interfaces.
  • NetVu Upgrades

    – Some of the older legacy DVRs that use network Viewer can be upgraded to be NetVu compatible so they can be used on sites with the NetVu application along with the mobile applications too. This removes the need to run NetVu and Network Viewer application at the same time.
  • Mobile App Compatibility Upgrades

    – We can upgrade some DVRs to become compatible with and use the official iOS or Android mobile apps from Dedicated Micros or even upgrade some of the earlier legacy DVRs to be compatible with 3rd party mobile apps such as IP Cam and Total Control.

If you require further information on our Dedicated Micros DVR upgrade services, pricing or require a quotation, please don't hesitate to contact us today by phone on 0843 289 3209, via the Contact Us & Enquires link on the menu or by emailing us directly on info@insync-it.co.uk


Dedicated Micros DVR Sales & Spares

Dedicated Micros CCTV DVR sales and spares

We do from time to time have some Dedicated Micros DVRs in many sizes and specifications already refurbished ready for installation. These DVRs have been fully refurbished, serviced and generally come with brand new hard disks with large capacities to allow for longer and higher quality recordings to cater for today's CCTV requirements. These units are far cheaper than new and sometimes the condition of your resale units are in "as new" condition. Please contact us for more information.

We also stock common spares to enable you to repair your own Dedicated Micros DVRs or even just to have floating stock in your works van or offices, enabling you to be able to repair or fault find on your own or your clients DVRs on the initial visit. This also proves to be a more cost effective repair which in-turn ensures happier customers.

Here is a list of some of the types of spares we stock:

  • Power Supplies

    – We stock and can order in power supplies for any Dedicated Micros DVR, this includes internal and external PSUs in the different sizes available.
  • Hard Disks

    – We can supply new or refurbished and tested hard disks in any size and connection type to repair or upgrade your own DVRs.
  • Cooling Fans

    – We stock 40mm and 60mm fans in various mm depths and in 12 or 5 volts DC. Most of the fans come with the original DM plug to enable you to swap fans straight over without the need to solder and join.
  • DVDRW/CDRW Drives

    – We can supply new or refurbished and tested CD or DVDRW Drives to repair your own units.
  • Cables

    – We stock CBUS cables in 2 metre lengths, we are also able to create longer cables up to 10 metres in length, any longer then this is not recommended.
  • Remotes

    – We stock remote controls for the supported DVRs. Both the older and the newer NetVu remote controls are available.

If you require further information on our current stocks of Dedicated Micros DVRs, our spares require a quotation, please don't hesitate to contact us today by phone on 0843 289 3209, via the Contact Us & Enquires link on the menu or by emailing us directly on info@insync-it.co.uk


How To Proceed & Book In Your DVR

Book in work on your Dedicated Micros DVR

Should you require work on a Dedicated Micros DVR, before we can carry out any work we ask you to please carefully read the steps below.

These steps outline the procedures to follow to get your DVR booked in for repair, upgrade or a service:

Gather Information


Contact Us


Quote for Work


Arrange & Book in DVR Work


Finalise and Authorise Work


Carry Out Work


Invoice


Payment and Delivery


Warranty & Support

Below you can see the process in far more detail. If you have any questions please contact us.

Before contacting us, gather as much information you can about the DVR or DVRs in question, including the following information.

Personal Information:

  • Full Name

  • Company Name

  • Address

  • Phone Number

  • Email Address


Information about the DVR:

  • Model of the DVR

    - You can find this underneath the unit on the label. (ie DS2 DX09C-160G)
  • Serial Number

    - you can also find this underneath the unit on the label. (ie A1X00045735)
  • Number of Channels

    – This should be obvious and it the number of maximum cameras the DVR with host, you can count the outputs labelled on the back.
  • Size of Hard Disk

    – This can also be obtained from the label underneath the unit or from the menu on the DVR.
  • Details of Any Problems or Work required:

    - For Repairs - list any faults, when they happen. For Servicing – What you wish to service on the unit. For Upgrades - Give details of what you wish to upgrade the unit too.
  • Where you Require the Services:

    - either Drop Off / Post / OnSite

Extra Detailed Information about the DVR:

  • Motherboard Variant

    - You will find this on boot up of the DVR, on the first menu screen or printed on the main PCB. For example: DVTX, M2IP, M43S
  • Bootloader Version

    - You will see this when the machine is booting up; if this is at all possible. For example: 3.1 (110)
  • Software Version

    – You will see this on the main page after pressing menu; if this is at all possible. For example: 4.5 (025).

Please Note: We cannot promise to retain any settings or footage, so please make sure you backup any settings, IPs, telemetry settings and make sure any needed footage is exported or saved.

Contact us either by phone on 0843 289 3209, via email on info@insync-it.co.uk or by using the Contact Us & Enquiries link to the right and use the contact form on there, entering as much of the information as possible.

We will give you a quotation or price based on what information you have given us:

  • For Repairs

    - If we think the DVR is economically repairable we will give you an estimate. Only once the DVR has been physically inspected will we be able to give you a final price.
  • For Upgrades & Servicing

    - We can give upfront fixed prices for the work based on the information given to us about the DVR.

Should your DVR be un-repairable, there will be no charge for any work, there will only be a small postage charge should you wish for the DVR to be returned to you. Should the DVR be repairable and you choose not to repair it then we reserve the right to charge for an inspection fee.

Once any DVR work has been agreed, you will need to inform us of how you will obtain our services, either by Drop Off, Post, or Onsite:

  • For Drop Off

    - If we think the DVR is economically repairable will give you an estimate. Only once the DVR has been physically inspected will we be able to give you a final price.
  • For Post

    - You can post any DVRs to our offices after arranging this with us, making sure any packaging used is adequate as this will be used to return the unit. We advise tracked postage with optional insurance should you require this. The DVRs will be returned via Tracked postal service.
  • For Onsite

    - If this service is requested, advance notice will be required depending on the location of the DVR. Once arranged an upfront deposit may be required then we will make a visit to the required site to perform any work on any DVR. This service will incur extra charges on top of any work for travel time and travel expenses, these costs will be given in advance in addition to the estimate or price for the work.

Postage costs will be given at initial stages. We use national courier companies and a fully tracked 24 hour next day service with £50.00 basic insurance cover per shipment. We can provide extra insurance cover at cost if required. (Highlands and other remote locations may be extra). InSync IT accepts no responsibility for lost or damaged DVRs while in transit and out of our control, it is up to the customer or client to opt for appropriate insurance cover.

After any inspections and before work begins on the DVR, we will finalise any pricing and authorise any work required with you and give you any options that are available to you, some of these options include:

  • Turnaround

    - Standard turnaround is 5 days excluding postage time, this allows for full soak testing, but if you require a faster turnaround then this can be requested. Should a 48 hour, 24 hour or same day turnaround be required then this can also be requested, but may incur extra charges. It is recommended if possible to allow at least 3-5 days plus any postage time either way. This allows for full and long soak and feature testing to be carried out.
  • New or Refurbished Parts

    - As standard when a DVR fails we replace faulty parts with brand new parts, but we will also give you the option to replace any faulty parts with refurbished parts, subject to availability. Some clients prefer to spend as little as possible to get the DVR working or if units are old new parts are not cost effective, the refurbished parts become a cheaper option. For example, we offer refurbished hard disks and CD/DVRWs which have been fully tested. These parts are guaranteed for 45 days instead of 90 or more but offer a much cheaper alternative.
  • Upgrade Hard Disks

    - If a hard disk is found faulty we offer the option to upgrade the disk to a larger size at the time of the repair, increasing the storage capacity of the DVR while repairing the unit at the same time.
  • Part Exchange

    - Should the cost of repairing your DVR be uneconomical or be un-repairable, we can offer you offset costs towards any DVRs we currently have in stock. These are subject to availability at any particular time.

We will carry out the authorised work and then the DVR will be soak tested for at least 24 hours unless a same day or 24 hour turnaround has been requested where it will be tested for as long as required. All the tests will be carried out and the DVR will be security sealed and a full report created of any work carried out.

We will invoice you or your company with immediate payment terms. Payment can be made by cash, BACs or bank transfer, we can accept cheques but these must clear before goods are released, please allow up to 10 days after receipt if paying by cheque. VAT @ 20% will be added to the final price and a full VAT invoice will be given for your records.

Upon successful payment and if we have your DVR at our offices, it can be collected or posted back as per previously priced arrangements. Collections are to be arranged in advance and are on our terms. If your DVR is to be posted back to you, we will use existing packaging where possible. If your existing packaging is inadequate to protect the DVR we may charge for new or extra packaging should it be required. You have the option to select your delivery address, whether this is a home address or a client’s site address anywhere in the UK Isles. As mentioned above we use national courier companies and a fully tracked 24 hour next day service with £50.00 basic insurance cover per shipment. We can provide extra insurance cover at cost if required. (Highlands and other remote locations may be extra). InSync IT accepts no responsibility for lost or damaged DVRs while in transit and out of our control, it is up to the customer or client to opt for appropriate insurance cover.

Your DVR will carry a 90 day repair warranty on labour and parts; any refurbished parts will carry a 45 day warranty. This warranty covers any work carried out by InSync IT, any faults arising from work not carried out by InSync ITare not covered by the warranty. If the warranty seals have been broken or tampered with this voids any given warranty. We will give support on any enquiry relating to any work done on the DVR.

By using our services you agree to our terms and conditions which are available on request.

If you require further information on any of our Dedicated Micros DVR services, pricing or require a quotation, please don't hesitate to contact us today by phone on 0843 289 3209, via the Contact Us & Enquires link on the menu or by emailing us directly on info@insync-it.co.uk


Contact Us & Enquiries

Contact us about your Dedicated Micros DVR enquiries

If you have any questions or enquiries not covered on the website or require further information on our Dedicated Micros DVR services, pricing or require a quotation, please don't hesitate to contact us today by phone on 0843 289 3209, via the Contact Us & Enquires link or by emailing us directly on info@insync-it.co.uk and we will be happy to help. Please ensure you give us as much detail and information as possible to enable us to get a clear picture of what services you require from us and for what model of DVR.

Should you have more than one DVR that requires work then you can either fill the form out as many times as you have DVRs, or send an email directly to info@insync-it.co.uk with your requirements and the details of all the DVRs.

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Once you have filled out all the information please click the send button and we will get back to you as soon as we can. If you require an instant response please give us a call on 0843 289 3209